Booking a Course:
When you have decided on a course you will need to complete and submit a booking form.
On receipt of the booking form we will issue an invoice.
A place on a course can only be confirmed once full payment or an agreed deposit is received.
Payment can be made by BACS (details found on invoices)
You may book and pay via card for some of our Mountain Training and NNAS courses by booking via the Candidate Management System.
We are registered with the Information Commissioners Office and will take every effort to protect the personal Data we collect. We will share your contact details with the accommodation provider so they are able to contact you to confirm arrival times if necessary.
On arrival you will be asked to complete a medical form and this information will be shared with instructor to ensure they have all the necessary information they need to run activity sessions
Amendment / Cancellation by the Customer:
All cancellations must be in writing (email or letter) and acknowledged by us. Cancellations will be subject to a £30 booking fee which will be deducted from your repayment.
If you cancel your place on a course less than 6 weeks (42 days) of the course start date we will not be able to refund your payment and you will be liable for any outstanding invoices.
If you wish to amend your booking (change to another course date) within the 6 week (42 day) cancellation / amendment period, we will do our best to try and fill your original place.
If we are unable to fill this place we are unable to offer you a refund and you will need to make a new booking. We recommend that you take out personal insurance to cover cancellation on your part.
Amendment / Cancellation by Adventures with Will
Every attempt is made to ensure that courses run but in the event of cancellation we will notify you as soon as possible.
You will be offered a full refund of the course fee paid or have the option of joining another course on a different date.
In the event of cancellation by Adventures with Will we will not be liable and are unable to reimburse any travel or accommodation expenses incurred. Again we recommend that you take out personal insurance to cover cancellation.
Risk Acknowledgement Statement:
We have an excellent safety record! However all our courses can be physically demanding, you need to ensure that you are fit to participate in the activities booked and understand the physical demands involved.
The activities we run can be hazardous and can involve an element of risk of injury or even death.
We will manage the risk as is reasonable but you will need to take responsibility for your own actions and involvement during the course and abide by safety decisions made by the group Instructor.
Photographs are occasionally taken during our courses.
Please inform us if you do not wish to have your photo published on our website or used in any form of advertising by Adventures with Will.
Adventures with Will has full public and professional liability cover.
We advise you to take out your own personal sports insurance (Please make sure that this insurance covers you for the activities you will be taking part in.)
As mentioned earlier, you may also wish to take out insurance that will cover you for cancellation on your part.